An Inferential Matching Method for Customer Service Mapping System

An Automatic Real Time Impedance Matching System for Use in an RF Electrostatics Accelerator Ion Source

Bat Algorithm for Optimal Service Parameters in an Impatient Customer N-Policy Vacation Queue

In this paper, a meta-heuristic method, the Bat Algorithm, based on the echolocation behavior of bats is used to determine the optimum service rate of a queue problem. A finite buffer M/M/1 queue with N policy, multiple working vacations and Bernoulli schedule vacation interruption is considered. Under the two customers' impatient situations, balking and reneging, the...

Matching ERP System Functionality to Customer Requirements

Although procuring Enterprise Resource Planning systems from commercial suppliers is becoming increasingly popular in our industry, fitting those systems to customer requirements remains problematic. In this paper, we propose an approach for matching ERP system functionality to customer requirements. The assumption made is that the ERP system postulates a set of requirements that are worth elic...

Development of an Automatic Customer Service System on Computer Networks

While the Internet is used by enterprises for contacting with customers, network-based customer services with e-mail or web-based interfaces have been developed to replace the traditional call centers with telephone interfaces. However, most existing network-based customer services heavily rely on manpower to reply e-mail or on-line requests submitted by customers, which not only increases the ...

A Test Method for Base Before Service (BS) of Customer Problems for the NeOSS System

As a network & service provider, KT has long felt the necessity of integrating many of its OSS (Operation Support System) systems, and in 2003, KT finally developed a new system to serve its various maintenance activities. This system is called the NeOSS (New Operations Support System) System, which uses XML (Extensible Markup Language), EAI (Enterprise Application Integration) and Web service ...